Built and scaled ZOE’s first People Experience team using product-led approaches (user research, iteration, testing).
Launched transparent comp & performance frameworks including public salary bands and performance-linked pay.
Delivered two company-wide restructures (20% and 40%) while preserving culture and trust.
Embedded leadership development suite (3 programmes) with >75% satisfaction and high adoption.
Introduced AI automation (chatbot, workflows) cutting admin workload by 80%.
Created first real-time People dashboard, enabling strategic, data-led decisions at Exec level.
Improved payroll processes in US & UK leading to >96% reduction in errors.

Launched Klarna’s first global performance process (99.14% completion).
Drove 60% adoption of feedback tools within 3 months, enhancing culture of continuous development.
Consolidated HR systems saving €2.7M annually.
Partnered with senior leaders to embed data-driven promotion & succession decisions.

Strategic HR partner to SVPs and regional leadership teams.
Led multiple restructures aligned with globalisation; improved retention by 20%.
Reduced time-to-hire by 65% and led inclusive hiring initiatives.
Rolled out DEI training across EMEA, driving stronger cross-functional collaboration.

Primary HR Business Partner to 10 Senior Directors and Partners across Business Operations, Technology, People, Risk, Finance, and Legal, HR with a client group of 1,500+ employees.
Provided strategic people advisory across workforce planning, organisational design, performance management, succession planning, diversity strategy, and culture transformation.
Workday implementation across 157 territories.
Embedded a more data-driven approach to employee relations by setting up PwC's first ER insights team, enhancing strategic decision making in HR.

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